Direct Billing, Done Right
We handle the paperwork so you can focus on what matters most – your health, comfort, and quality of
life. InHome Physical Therapy offers direct billing to most major insurance providers, with caring
support every step of the way.
We bill directly to
Understanding Your Coverage
Every insurance plan is a little different. Some may cover the full cost of physiotherapy treatments, while others cover a percentage or a set amount per visit. The best way to know exactly what’s included in your plan is to check in with your insurance provider. They can confirm your specific benefits, annual limits, and any additional details that may apply.
Need a hand? We’ve got you covered. While insurers typically only share plan details directly with the policy holder, our team is always happy to help you understand your coverage and guide you through the process. Feel free to reach out anytime!
Special Claim Types
We’re here to support clients whose physiotherapy is funded through WCB, motor vehicle accidents (MVA/MVC), or Veterans Affairs Canada (VAC). These types of claims can involve a few extra steps before your first appointment, but our team will guide you through the process and help arrange any approvals ahead of time so everything feels clear and there are no surprises with your coverage.
WCB
Workers’ Compensation
Workplace injuries covered through WCB require prior approval. We’ll help you get set up before your first visit.
MVA/MVC
Motor Vehicle Accidents
Injuries sustained in a motor vehicle accident often involve a separate claims process. We work with you to confirm coverage in advance.
VAC
Veterans Affairs Canada
We proudly support Canadian veterans. Our team will assist with obtaining VAC approvals so your care can begin without delay.
Staying on Top of Your Benefits
Insurance coverage can sometimes be difficult to navigate. If we are notified that your coverage has reached its maximum or available benefits have been exhausted, our billing administrator will contact you so you can better understand your options and plan your care accordingly.
Receipts: After each visit, a receipt is available for your records at any time. When direct billing is not available or your insurance plan requires you to submit claims manually, we will provide a receipt so you can submit your claim for reimbursement or keep it for your personal records. When treatment is fully covered through direct billing, a separate receipt is not typically issued unless specifically requested.
Dedicated Billing Support
Questions about claims, invoices, or insurance details can come up at any time. Our billing administrator is available to assist with the process, provide clarification on submitted claims, and help you better understand your insurer’s requirements and next steps.
Have a billing question?
Our billing team is available by phone or email and happy to help.
A NOTE ON INSURANCE
At InHome Physical Therapy, we do our best to submit accurate and timely claims on your behalf. Please note that coverage decisions, plan renewals, and processing times are determined by your insurance provider. While we work carefully to ensure everything is submitted correctly, we’re not able to control how or when your insurer processes claims.